Refund

1. Refund Policy

   By default, cash refunds are not available once you have topped up your credit. We clearly display a disclaimer notice before you proceed. All purchased reports are non-refundable. However, under certain circumstances outlined below, we may consider refund requests.

   Non-Refundable Situations:

   1. Mistakenly purchased the wrong report.
   2. Blurry report/vehicle images (images provided are additional and for reference only).

   Credit Refund Situations:

   1. Mistakenly purchased the same report (same chassis number).
   2. Cancelling a booking inspection (with cancellation fee deducted).

   Cash Refund Situations:

   You may request a cash refund if the requested report is not available. This is applicable for UK reports only. Proof that the vehicle originates from the UK must be provided. To request a refund, please email [email protected] with the required proof attached within 7 working days from the initial transaction.

   Additional Charges:

   1. Any cash refund (except for the above UK reports only) will incur a RM30 administration fee per request.