Refund

  1. General Policy

    By default, cash refunds are not available once users have topped up their credits. A disclaimer notice is clearly displayed before any transaction is made. However, under specific circumstances outlined below, refund requests may be considered.

  2. Non-Refundable Situations

    Refunds are not permitted in the following situations:

    • Accidentally purchasing the wrong report.
    • Blurry vehicle reports/images (provided images are additional and for reference only).
    • Free credits received from promotions or incentives are non-refundable.

  3. Situations Eligible for Credit Refund

    Users may request a credit refund in the following cases:

    • Accidental duplicate purchase of the same report (same chassis number).
    • Cancelling an inspection booking before processing (a cancellation fee will be deducted).
    Pro-Rated Deduction for Free Credits
    • If a user has received free credits, any unused balance will be adjusted pro-rata before calculating the refund amount.
    • Example: If a user tops up 1000 credits (paid RM950, received 50 free credits) and has used 500 credits, the remaining 500 credits will be adjusted after deducting 25 free credits.

  4. Situations Eligible for Cash Refund

    Users may request a cash refund under the following conditions:

    • If the requested report is unavailable (only applicable for UK reports). Proof that the vehicle originates from the UK must be provided.
    • If credits remain unused within 7 days from the top-up date and have not been used for any transaction.

    Note: All cash refunds will only be processed after verification and will be credited within 14 working days.

  5. Processing Fees

    • A RM30 administrative fee applies to all refund requests (except for unavailable UK reports).
    • This fee will be deducted from the total refund before the amount is credited to the user’s account.

  6. Credit Validity & Refund Request Period

    • Refunds are only applicable for transactions within the past 12 months. Older credits are non-refundable.
    • Users must submit a refund request via email to [email protected] with the necessary proof.

  7. Refund Process & Required Documents

    To ensure a smooth refund process, users must provide the following details:

    Bank Details for Cash Refund
    • Full name of the applicant
    • Bank account number
    • Bank name
    • Copy of IC or passport (for verification purposes)
    Email Submission

    Refund requests must be sent to [email protected] with the subject:
    Refund Request - [User Name]

    Processing Time

    All requests will be processed within 14 working days after receiving the complete documents.