Refund

1. Refund Policy

   By default, you are not entitled for a cash refund once you have topup the credit. We have explicitly show the disclaimer notice to you beforehand. All sold reports are not refundable. However, based on circumstances below we may or may not entertain any refund request.

   You are not entitled for a refund for the following cases:

   1. Mistakenly purchased a wrong report
   2. Report/vehicle image is blurry (provided image just for reference only)

   You are entitled for a credit refund for the following cases:

   1. Mistakenly purchased a same report (same chassis number)
   2. Cancelling a booking inspection amount (with cancellation fee deducted)

   You may request a cash refund if the requested report is not available. However, this is applicable for UK report only. Before requesting a refund, you must have a proof that the vehicle is coming from UK. To request a refund, please write an email to [email protected] with the required proof attached within 7 working days from the initial transaction.